MustPlay Terms and Conditions — Rules for PKR Gaming

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute the entire agreement between you ("the Player") and MustPlay ("the Platform," "we," "us") regarding your use of MustPlay's gaming services, website and mobile application. Accessing or using any feature of MustPlay — including browsing the site, registering an account, depositing PKR, placing bets or playing any game — constitutes your full and unconditional acceptance of these Terms.

These Terms apply alongside the Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement governing your relationship with MustPlay. In the event of any conflict between these documents, these Terms take precedence unless specifically stated otherwise.

MustPlay reserves the right to update or amend these Terms at any time. Continued use of the platform after changes have been posted constitutes acceptance of the revised Terms. It is your responsibility to review these Terms regularly to stay informed of any updates.

02 Eligibility and Registration

To register an account and play on MustPlay, you must satisfy all of the following eligibility requirements at the time of registration and throughout your continued use of the platform:

• You must be at least 18 years of age. MustPlay is strictly an adults-only platform. Creating an account on behalf of a minor or allowing a minor to access your account is a serious violation of these Terms.
• You must be registering voluntarily and not under any external compulsion or for the purpose of conducting fraudulent activity.
• You must provide accurate, complete and truthful information during registration — including your full legal name, date of birth, email address and contact number. Providing false information is grounds for immediate account termination.
• You must not already hold an existing active MustPlay account. Each player is permitted one account only. Creating duplicate accounts — regardless of the payment method or device used — is strictly prohibited.
• You must not be accessing MustPlay from a jurisdiction where online gaming is explicitly prohibited under applicable local law.

MustPlay may request identity verification documents at any stage — including at registration, before processing a withdrawal or if unusual account activity is detected. Failure to complete verification may result in account restriction or the withholding of withdrawals pending review.

03 Account Responsibilities

Your MustPlay account is personal to you. You are solely responsible for all activity conducted through your account, whether authorised by you or not.

• You must keep your login credentials — username and password — confidential. Do not share your account details with any third party under any circumstances.
• You are responsible for any bets placed, games played and funds deposited or withdrawn from your account, including actions taken by any person who gains access to your account through your negligence.
• If you believe your account has been accessed without your authorisation, you must contact MustPlay support immediately. MustPlay cannot be held liable for losses incurred before you report a suspected unauthorised access.
• You must keep your registered contact details — including your mobile number and email — up to date at all times. Outdated information may delay verification or support responses.
• Accounts must not be transferred, sold, gifted or assigned to another person. Any attempt to do so will result in immediate suspension of both accounts involved.

04 Deposits and Payments

All transactions on MustPlay are conducted in Pakistani Rupees (PKR). MustPlay does not apply currency conversion charges on PKR deposits.

MustPlay currently supports the following deposit methods for Pakistani players: JazzCash, Easypaisa, Raast, bank transfer, debit cards and credit cards. Additional mobile wallet options may be added at MustPlay's discretion without prior notice.

• Deposits must originate from a payment method registered in your own name. MustPlay does not accept deposits from third-party accounts, shared wallets or payment methods belonging to another person.
• Minimum and maximum deposit amounts are specified within the deposit section of your MustPlay account and may vary by payment method and account tier.
• MustPlay is not responsible for delays caused by third-party payment providers, bank processing times or mobile network issues affecting JazzCash or Easypaisa transactions.
• Deposits credited to your MustPlay balance are for use on the platform only. Depositing funds and immediately requesting a withdrawal without gameplay may trigger a fraud review.
• MustPlay reserves the right to refuse or reverse any deposit that is suspected to be linked to fraudulent, illegal or otherwise unauthorised financial activity.

05 Withdrawals

MustPlay processes withdrawal requests in PKR to your registered payment method. To be eligible for a withdrawal, your account must have passed the relevant identity verification steps and any applicable bonus wagering requirements must have been met.

• Withdrawals may only be made to a payment method registered in your own name and matching the details on your MustPlay account. Third-party withdrawals are not permitted.
• Standard withdrawal processing times vary by payment method. JazzCash and Easypaisa withdrawals are typically processed faster than bank transfers. VIP members receive priority processing as a tier benefit.
• MustPlay reserves the right to carry out additional verification checks before processing any withdrawal request, particularly for first withdrawals or withdrawals above a certain PKR threshold.
• Withdrawal requests that are submitted outside business processing hours may be queued and actioned on the next available processing cycle. This does not affect VIP priority processing.
• MustPlay is not liable for delays arising from the receiving bank or mobile wallet provider's processing times once a withdrawal has been approved and dispatched from the platform.

If a withdrawal is declined or reversed — for example due to account verification failure or a detected irregularity — the funds will be returned to your MustPlay balance and you will be notified with the reason for the reversal.

06 Bonuses and Promotions

MustPlay offers bonuses and promotional offers to eligible players from time to time. All bonuses are subject to their own specific terms, which are published alongside each offer. The following general bonus rules apply across all MustPlay promotions unless explicitly stated otherwise:

• Bonuses are credited to your MustPlay account as bonus funds and may be subject to wagering requirements before any portion of the bonus or bonus-derived winnings can be withdrawn.
• Wagering requirements specify the number of times a bonus amount must be played through before it becomes eligible for withdrawal. For example, a PKR 1,000 bonus with a 10x wagering requirement requires PKR 10,000 in qualifying bets before withdrawal eligibility.
• Not all games contribute equally to wagering requirements. Slot Games typically contribute 100%, while other game types may contribute at a lower percentage or not at all. Specific contribution rates are stated in individual bonus terms.
• Bonuses are issued one per player, per promotion. Creating duplicate accounts to claim bonuses multiple times is a serious violation and will result in permanent account closure and forfeiture of all balances.
• MustPlay reserves the right to withdraw, modify or cancel any bonus offer at any time. Bonuses that have already been credited and are actively being wagered will be handled on a case-by-case basis.
• Bonus abuse — including exploiting bonus offers through low-risk betting patterns, bonus hunting or collusion — is prohibited and may result in account suspension and bonus forfeiture.

07 Game Rules and Fair Play

All games available on MustPlay — including Slot Games, Bingo, Fish Games, Live Casino and Sports Betting — are governed by their individual game rules, which are accessible within each game. By participating in any game on MustPlay, you agree to abide by those rules.

• All game outcomes on MustPlay are determined by certified random number generation (RNG) systems or by live dealers in the case of Live Casino games. MustPlay does not manipulate game outcomes.
• Sports Betting odds are set by MustPlay and may change up to the point at which a bet is accepted. The odds displayed at the time your bet is confirmed are the odds that apply to that wager.
• In the event of a technical failure — such as a game crash, disconnection or data transmission error — MustPlay will investigate and resolve the affected round. Bets affected by a genuine technical fault may be voided and the wagered PKR returned to your balance.
• All bets are final once confirmed. MustPlay does not accept requests to cancel or amend bets after they have been placed and confirmed, except in cases of technical error or a clearly erroneous price as determined by MustPlay.
• Cricket betting, including PSL matches and T20 internationals, is subject to official match result confirmation. Abandoned or cancelled matches are handled according to the specific rules published in the Sports Betting section.

08 VIP Programme

MustPlay's VIP programme rewards regular players with tier-based benefits. Participation in the VIP programme is automatic — your tier is calculated based on your activity on the platform. The following conditions apply:

• VIP tiers are assigned based on qualifying activity thresholds. The specific thresholds for each tier — Silver, Gold, Platinum and Diamond — are published on the VIP page.
• VIP tier benefits — including priority withdrawal processing, higher PKR withdrawal limits and exclusive bonus offers — apply automatically once a tier is reached. No manual claim is required.
• MustPlay reserves the right to adjust VIP tier thresholds, benefits and the overall structure of the programme at any time. Changes will be communicated on the VIP page.
• VIP status may be reviewed and adjusted downward if a player's activity falls below the minimum threshold for their current tier over a defined review period.
• VIP benefits cannot be transferred between accounts. Benefits apply only to the eligible account and are forfeited if the account is closed, suspended or found to be in violation of these Terms.

09 Prohibited Conduct

The following actions are strictly prohibited on MustPlay. Engaging in any of the below may result in immediate account suspension, permanent closure and forfeiture of funds:

• Creating more than one account per person, household or device for the purpose of claiming multiple bonuses or circumventing account restrictions.
• Using automated scripts, bots, software tools or any artificial means to place bets, play games or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game, including Live Casino or multiplayer games.
• Depositing funds sourced from illegal activity, money laundering, fraud or any other criminal financial conduct.
• Exploiting technical errors, software bugs or pricing mistakes to generate winnings that would not otherwise be achievable under normal platform conditions.
• Engaging in abusive, threatening or harassing behaviour toward MustPlay staff or other players via any communication channel.
• Providing false identification, impersonating another person or submitting fabricated verification documents.

10 Account Suspension and Closure

MustPlay reserves the right to suspend, restrict or permanently close any player account at its sole discretion, with or without prior notice, under the following circumstances:

• Suspected or confirmed breach of any provision in these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe when requested.
• Suspicious financial activity, including unusual deposit and withdrawal patterns that suggest money laundering or payment fraud.
• In cases where an account is closed due to a player's own request, any eligible remaining balance will be processed for withdrawal to the player's registered payment method after standard verification checks.
• In cases where an account is closed due to a violation of these Terms, MustPlay reserves the right to withhold all balances — including deposits, winnings and bonus funds — pending investigation. Balances may be permanently forfeited if fraud is confirmed.

11 Responsible Gaming

MustPlay is committed to providing a gaming environment that promotes responsible and controlled play. Gaming on MustPlay is intended as entertainment and should never be used as a means to generate income or resolve financial difficulties.

• Players are encouraged to set personal PKR spending and session time limits through the account management tools available on the platform.
• Self-exclusion tools are available within account settings for any player who wishes to take a break from gaming. Self-exclusion can be applied for defined periods and takes effect immediately.
• MustPlay strictly enforces its 18+ age policy. Players who are found to be under the age of 18 will have their account permanently closed and any funds deposited may be withheld pending investigation.
• If you feel that your gaming is becoming difficult to control — affecting your finances, relationships or daily routine — please use the self-exclusion and limit tools in your account, or contact MustPlay support for assistance.

For detailed guidance on managing your gaming habits, visit the Responsible Gaming page.

12 Limitation of Liability

MustPlay provides the platform on an "as is" and "as available" basis. While MustPlay takes reasonable steps to ensure the platform is available and functions correctly, the following limitations apply:

• MustPlay is not liable for any loss of profits, loss of data, indirect, incidental or consequential damages arising from your use of the platform or inability to access the platform.
• MustPlay is not responsible for losses caused by third-party payment provider failures, network outages, mobile wallet service disruptions or bank processing delays.
• MustPlay does not guarantee uninterrupted access to the platform and reserves the right to perform maintenance, upgrades or emergency downtime at any time without advance notice.
• In any case where MustPlay is found to be liable for a direct loss, the maximum liability of MustPlay shall not exceed the total PKR amount deposited by the affected player in the thirty days preceding the incident giving rise to the claim.

13 Privacy and Data

MustPlay collects and processes personal data in accordance with its Privacy Policy. By registering on MustPlay, you consent to the collection, storage and use of your personal data as described in that policy.

• Your personal data — including your name, contact details, payment information and gaming activity — is used to operate your account, process transactions, verify your identity and provide customer support.
• MustPlay does not sell your personal data to third parties for marketing purposes.
• In certain circumstances, MustPlay may be required to share player data with financial institutions, payment processors or relevant authorities in connection with fraud prevention or legal obligations. Such sharing is strictly limited to what is necessary and lawful.

For full details on how your data is handled, please review the Privacy Policy.

14 Changes to These Terms

MustPlay reserves the right to update, amend or replace any part of these Terms at any time. When material changes are made, the "Last updated" date shown at the top of this page will be revised accordingly.

It is your responsibility to check this page periodically for updates. Continued use of MustPlay after any revision to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure through MustPlay support.

Notifications of significant changes may also be communicated via your registered email address or through an on-screen notice when you next log in to MustPlay.

15 Contact and Support

If you have questions about these Terms and Conditions, your account or any aspect of MustPlay's services, the support team is available around the clock through the platform's live chat and support ticket system.

You can also reach MustPlay by email. The support email address is displayed in the footer of this page. Please include your registered username and a clear description of your query in any support communication to help the team resolve your issue as quickly as possible.